What is the warranty policy?
Warranty Policy
Warranty Policy
Last updated: May 2025 · Applies to all used OEM parts sold by ReclaimParts
All used OEM parts sold by ReclaimParts are pre-owned and sourced from US salvage yards. Where warranty coverage applies, it is limited as described below. Warranty coverage begins on the confirmed delivery date and requires prior authorisation before any return is made.
Prior authorisation required. Before returning any part under warranty, you must contact us at support@reclaimparts.com to receive a Return Authorisation (RA) number. Parts returned without authorisation will not be accepted.
Warranty Coverage by Category
Warranty periods vary by part category. Parts in categories not listed in the table below are not covered by any warranty.
| Part Category | Warranty Period | Covered |
|---|---|---|
| Carrier / Differential / Transfer Case | 90 days from delivery | ✓ Covered |
| Subframe / Engine Cradle | 90 days from delivery | ✓ Covered |
| Suspension & Steering Parts | 30 days from delivery | ✓ Covered |
| Manifolds | 30 days from delivery | ✓ Covered |
| ABS Pumps | 15 days from delivery | ✓ Covered |
| Engine Parts | 15 days from delivery | ✓ Covered |
| Fuel Injection Controls & Parts | 15 days from delivery | ✓ Covered |
| Radio / Navigation / CD / Control Panels | 15 days from delivery | ✓ Covered |
| Accessories | 15 days from delivery | ✓ Covered |
| All other categories not listed above | — | ✗ Not Covered |
Warranty start date. All warranty periods begin on the date your tracking status confirms delivery — not the order date, not the dispatch date, and not the date you open or install the part.
What the Warranty Covers
Where warranty coverage applies, ReclaimParts will provide a replacement part or a full refund (at our discretion) if:
- The part fails to function as expected during normal use within the warranty period
- The part is found to have a pre-existing defect not disclosed in the listing
- The part is confirmed non-functional at the time of installation by a qualified mechanic
What the Warranty Does Not Cover
The following are excluded from warranty coverage regardless of part category:
- Damage caused during customer installation, removal, or handling
- Parts that have been modified, machined, or altered after delivery
- Electrical parts showing signs of improper wiring or voltage damage
- Normal wear, cosmetic imperfections, or surface oxidation consistent with the part's age
- Parts ordered for an incorrect vehicle fitment — it is the buyer's responsibility to verify compatibility before ordering
- Labour, diagnostic, or towing costs associated with the part
- Consequential or incidental damages of any kind
- Parts in categories not listed in the coverage table above
How to Make a Warranty Claim
Contact us within the warranty period
Email support@reclaimparts.com with your order number, the part category, and a description of the issue. Claims submitted after the warranty period has expired will not be accepted.
Provide supporting documentation
We may ask for photos or video of the fault, a mechanic's written assessment, or other evidence to support the claim. This helps us resolve your claim quickly.
Receive your Return Authorisation
Once approved, we will issue a Return Authorisation (RA) number and a prepaid return shipping label. Do not ship the part until you have received these.
Replacement or refund issued
After we receive and inspect the returned part, we will ship a replacement or issue a full refund within 3–5 business days. No restocking fee applies to valid warranty claims.
Warranty Disclaimer
ReclaimParts sells used OEM parts as-is. Warranty coverage is limited strictly to the terms described above. No implied warranty of merchantability or fitness for a particular purpose is granted beyond what is expressly stated here. ReclaimParts' total liability under any warranty claim is limited to the original purchase price of the part.
This warranty applies only to the original purchaser and is non-transferable.
What is the shipping policy?
Shipping Policy
Shipping Policy
Last updated: May 2025 · US domestic orders only
How We Fulfill Orders
ReclaimParts is an online retailer of used OEM auto parts. All orders are fulfilled and shipped directly from our US-based salvage yard partner facilities. We do not operate a physical warehouse — parts ship to you from the salvage yard holding that specific item.
US Domestic Orders Only. We currently ship within the contiguous United States only. We do not ship to Alaska, Hawaii, US territories, or internationally.
Shipping Timeframes
Total estimated delivery is 4–10 business days from order placement. Business days are Monday–Friday, excluding US federal holidays.
Shipping Carriers
Orders are shipped via standard ground carriers including UPS, FedEx, and USPS depending on part size, weight, and the fulfilling salvage location. Carrier selection is made at the time of dispatch and cannot be specified at checkout.
Order Tracking
A tracking number will be emailed to you once your order has been dispatched. Tracking may take up to 24 hours to update after the carrier scans the package. If you have not received a tracking email within 4 business days of your order, contact us at support@reclaimparts.com.
Damaged or Lost Shipments
If your order arrives damaged or is confirmed lost in transit, please contact us within 5 days of the expected delivery date. We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.
Please photograph any damaged packaging before unpacking the part. This is required to support a carrier damage claim.
Order Cancellations
Orders can be cancelled before dispatch at no charge. Once a shipping label has been generated, cancellation may not be possible and the standard return process will apply. Contact us as soon as possible if you need to cancel.
What is the return policy?
Refund & Return Policy
Refund & Return Policy
Last updated: May 2025 · Please read before placing your order
Return Window
We accept returns within 15 days of confirmed delivery. The return window begins on the date your tracking shows delivered, not the date you received or opened the package.
Return authorisation is required before shipping any item back. Packages returned without prior authorisation will not be accepted and cannot be refunded. Contact us first at support@reclaimparts.com.
What Can and Cannot Be Returned
✓ Eligible for Return
- Part received is defective or non-functional
- Wrong part sent (our error)
- Part does not match the listing description
- Change of mind within 15-day window (restocking fee applies)
✗ Not Eligible for Return
- Return requested after 15 days of delivery
- Part has been installed or modified
- Damage caused during customer installation
- Electrical parts showing signs of improper wiring
- Parts ordered without verifying fitment compatibility
Restocking Fee
A 25% restocking fee applies to all change-of-mind returns — where the part is in original condition but the return reason is not a defect or error on our part.
No restocking fee is charged on returns for defective parts, incorrect parts sent, or parts that do not match the listing description. These are refunded in full.
Return Shipping
Return shipping costs are the customer's responsibility unless the return is due to an error on our part (wrong part shipped, defective item).
If the return is our error, we will provide a prepaid return shipping label via email.
How to Return an Item
Contact us for authorisation
Email support@reclaimparts.com with your order number and reason for return. Do not ship anything until you receive a Return Authorisation (RA) number.
Pack and ship the item
Package the part securely to prevent transit damage. Write your RA number clearly on the outside of the box and ship to the address provided in the authorisation email.
Inspection and refund
Once we receive the item, our team inspects it within 1–2 business days. Refunds are processed within 3–5 business days of inspection to your original payment method.
Refund Method
All refunds are returned to the original payment method used at checkout. We do not issue refunds via cheque, gift card, or alternative payment methods. Depending on your bank, refunds may take an additional 2–5 business days to appear in your account after processing.
Mon–Fri, 9am–5pm Eastern Time.